Return & Exchange Policy

7 Days Checking & Exchange Policy

At Pandore.me, we try to make sure that our customers get the products ordered by them in top condition without any defects. So you can enjoy complete satisfaction along with the impeccable level of service. That’s why we believe you have every right to have your product checked, and, if needed, replaced.

WE BELIVE IN HAPPY RELATIONSHIP WITH OUR CUSTOMER

If any problem occurs, please notify us within 7 Days of purchase. However, If the product is physically damaged or broken upon delivery, you should immediately notify us within 24 hours WhatsApp at 0326 3594749 so that we can take action immediately.

Things You Should Know Before Claiming Returns

  • Customers have to send the item back to our warehouse after the acknowledgment of our customer service
  • Customer have to send item via traceable delivery i.e. courier or registered post on his own expense to our address.

Replacement Or Return policy is valid for situations/circumstances given below:

  • Damaged or Defective Product – If the product arrives damaged or has a manufacturing defect, customers can request a replacement or return within 7 hours of delivery.
  • Wrong Product Received – If the customer receives a different product than what was ordered, they are eligible for a replacement or return.
  • Missing Items – If an order is incomplete or missing an item, the customer must report it within 24 hours for resolution.
  • Size or Color Mismatch – If the product received is of a different size or color than what was selected, customers can request an exchange (if applicable).
  • Eligibility Criteria – The product must be unused, in its original packaging, and returned with all tags and accessories intact.
  • Timeframe for Request – Customers must initiate the return or replacement request within [mention days] of receiving the product.
  • Non-Returnable Items – Custom-made, personalized, or sale items may not be eligible for return or replacement unless defective.
  • Proof Requirement – Customers may be required to provide unboxing videos or photos as proof of the issue for validation.
  • Refund Process – Refunds will be issued only if a replacement is not available or as per the company's discretion.

A Few More Things To Keep In Mind

At Pandore.me we insure that all problems of our customers are related to return or exchange are resolve as soon as possible, but the customer has to be corporate with us as well. Replacement or Return can take Up to 3-5 days after inspection by the team Pandore.me.